Return & Exchange Policy

At Paradise Zone, customer satisfaction is important to us. Please read our Return & Exchange Policy carefully before placing an order.

Eligibility

• Returns or exchanges are accepted only in case of size issues or defective items.

• Requests must be made within 48 hours of receiving the order.

• Products must be unused, unwashed, unworn, and returned with original tags and packaging.

• Items showing signs of use, washing, or damage will not be accepted.

Return / Exchange Process

• After approval, customers must self-return the product using any courier service of their choice.

• Paradise Zone does not offer home pickup or return courier service.

• Returned items must be sent to:

Shop No. 3, Euro Grand, Nazimabad Block 1, Karachi

Delivery Charges

• Original delivery charges will be deducted in case of a return.

• For exchanges, delivery charges will be charged again for reshipping.

• Courier charges for returning the item are the customer’s responsibility.

• In case of a verified defective or incorrect item, delivery charges may be adjusted at our discretion.

Inspection & Approval

• All returned items are subject to quality inspection upon receipt.

• Once approved, customers will receive an exchange or store credit.

• No cash refunds are offered under any circumstances.

Policy Rights

• Paradise Zone reserves the right to approve or reject any return or exchange request that does not meet the above conditions.